Privacy Policy

Our privacy policy is complementary to, and should be read and understood together with, the general terms and conditions of use set out in Section A above.

1.  The General Principles of our Privacy Policy

1.1.  Our privacy policy covers how Liviya will treat your personal information collected electronically when you use the Liviya site, register or apply online for any Liviya steps, plans, programmes, products and/or services.

1.2.  Liviya respects your personal information and privacy and for this reason, we take care to protect your personal information and to keep it strictly confidential.

1.3.  When we are dealing with your personal information we apply the following guidelines:

1.3.1.  Liviya will only disclose, collate and process (“use”) your personal information with your express written permission unless we are legally required to do so.;

1.3.2.  Liviya will not use your personal information for any other purpose, other than that which we disclosed to you, unless you give Liviya your express written permission to do so, or unless Liviya is permitted or required to do so by law

1.4.  By using the Liviya site, registering or applying online for any Liviya steps, plans, programmes, products and/or services, or contacting Liviya electronically, you confirm that we may share your information within the Liviya divisions for administration and fraud prevention purposes or where required to provide division-wide services, benefits and infrastructure to assist you.

2.  Personal Information

2.1.  Personal information refers to any information that identifies or relates specifically to you, for example, your name, surname, identity number, age or any information you use to register on the Liviya site. Information about your health and wellness interests, your lifestyle, your eating habits, your nutrition, your exercise programs and all related information will be regarded as personal information.

3.  Collection of Personal Information

3.1.  Whenever you use the Liviya site, contact Liviya electronically, complete registration forms, sign up or use any one of our steps, plans, programmes, products and/or services, tools or utilities on the site, Livia will collect some of your personal information.

4.  Collection and Use of Personal Information

4.1.  To make your use of the Liviya website, tools, utilities, steps, plans, programmes, products and/or services offered on the site as useful and effective as possible, Liviya must find out exactly what you need and want. The following are some of the disclosed reasons why Liviya would collect your personal information:

4.1.1 for Liviya to process your instructions or requests; or

4.1.2 for Liviya to ensure that we meet your needs and wants, Liviay may collect and analyse your personal information. We may combine all the information that we collect about you for research, development and statistical purposes. We may also use your personal information to personalise and change our products and services to meet your specific needs; or

4.1.2  once Liviya has collected and analysed your personal information, Liviya may send you promotional material which we think may be of interest to you.

4.1.3  to conduct market research;

4.1.4 to conduct academic research which may be used to evaluate and improve Liviya’s product offerings. You are advised that information may be shared with third parties such as academics and researchers. All such information collected will be kept strictly confidential and all data will be depersonalized to the extent possible and where appropriate.  No personal information will be made available to a third party unless such third party has agreed to abide by strict confidentiality protocols.  If we publish the results of this research, you will not be identified by name.

4.2.  Your privacy is important to us and we will therefore not sell, rent or provide your personal information to unauthorised third parties for their independent use, without your consent. If at any stage after you have given Liviya your consent and you no longer wish Liviya to use or share your personal information, you may withdraw your consent.

4.3.  You accept that we may store your personal information outside of the region or country that you may submit or use it in.

5.  Protection of your Personal Information

5.1.  Liviya values the information that you choose to provide and will take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information Liviya has concerning Liviya clients is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.

5.2.  When you use the products, services, facilities, tools or utilities provided by Liviya on the site, you may be given an access number, user name, password and/or personal identification number (PIN). You must always keep your user name, access card, password and/or PIN a secret and ensure that you do not disclose it to anyone.

6.  Correction of Personal Information

6.1.  If you ever want to update or correct any of your personal information held by Liviya, you can e-mail us at [email protected] or you can phone or WhatsApp us on 065 312 0564.

7.  Personal Information held by or disclosed by you or Liviya to a third party

7.1.  Because Liviya is not responsible for any representations or information or warranties or content on any third-party site (including third party sites linked to this site,  sites facilitated by us or sites that serve as social networks like Facebook, Instagram or Twitter etc.), Liviya does not exercise control over the privacy policies of these third parties and you should refer to the privacy policy of these third parties to see how they protect your privacy.

7.2.  Liviya may enter into arrangements with its partners or other third party suppliers which will require us to disclose your personal information to these third parties to transfer data to us from a device(s) that measures bodily functions or fluids. You hereby consent to Liviya disclosing your personal information to these third parties for this purpose and you also consent to receive data about yourself from these third parties. If at any time after you have given Liviya your consent you no longer wish to disclose your personal information to these third parties, you may at any time withdraw your consent.

8.  Cookies and Online advertising

8.1.  Liviya uses cookies. We use the word “cookie” to refer to information that is sent from the site to your hard drive, where it is saved. In this way, the next time you use the site, Liviya will know who you are and that you have visited the site before. We also collect information about how you use the site, your preferences and past browsing history.

8.2.  Liviya engages third parties that help us deliver banner advertisements and other online communications. The third parties may collect and use information about Liviya customers to help us understand the offers, promotions, and types of advertising that are most appealing to our customers. The personal information they collect is aggregated and cannot be linked to a person.

8.3.  Third-party vendors, including Google and DoubleClick, may show Liviya ads on Sites on the internet.

8.4.  Third-party vendors, including Google and DoubleClick, use cookies to serve ads based on a user’s prior visits to Liviya’s Site.

8.5.  Users may opt-out of Google and DoubleClick’s use of cookies by visiting the Google advertising opt-out page or by visiting the Network Advertising Initiative opt-out page.

9.  Changes to this Privacy Policy

9.1.  Liviya may amend this privacy policy from time to time. We will give you notice of any material changes within a reasonable time, however, we recommend that you familiarise yourself with this privacy policy regularly.

9.2.  The current version of this privacy policy will govern the respective rights and obligations between you and Liviya each time that you access and use the site.

10.  Which laws apply to this Privacy Policy

10.1.  This privacy policy is governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the South African courts in respect of any dispute which may arise out of or in connection with the formation, interpretation, substance or application of this privacy policy


These community guidelines complementary to, and should be read and understood together with, the general terms and conditions of use set out in Section A above.

1.  Liviya Nutrition and Fitness is an online extension of Liviya, and allows you, at any time, at any place, to join the journey of wellbeing, find the credible advice you need, and have access to valuable tools and utilities to realise your health goals. The Site has a community aspect, aimed at helping people be inspired by the actions of key influencers, experts, friends and people that share similar health and wellness interests and aspirations, for the ultimate goal of helping you to positively change your behaviour.

2.  You are required to be 18 years of age to register on this site.

3.  As part of this community aspect, you may post your personal opinions, messages and ideas to the site and to the discussion forums available on the site.

4.  However, you undertake not to post content to the site that may be illegal, defamatory, infringing, harassing, obscene, commercial advertising, personal marketing, profane, untrue, incorrect or harmful, or which Liviya regards as inappropriate, and you accept that Liviya may remove this content from the site.

5.  You are encouraged to report untrue, inaccurate, defamatory, illegal, infringing and/or harmful content from the site to Liviya, and Liviya undertakes to correct and/or remove such content or any part thereof if it feels that it is appropriate to do so.

6.  Liviya does not editorially control, filter or read your postings on the site on an ongoing basis, and you acknowledge and agree that Liviya shall not be responsible, in any way, for any user postings. You also agree to indemnify Liviya against any liability, claim, damage or loss of whatsoever nature that may result from your posting(s) to the site.

7.  You accept that the community aspect is integral to the site and the Liviya concept, and agree to respect and abide by these community guidelines at all times when accessing or using the site, and to interact and engage with fellow users with equal respect and dignity.

8.  Please note that as a user of any of our community sites, you determine who will have access to your personal information when you invite them to view your profile. Liviya cannot be responsible for any consequences that may result from access that you may have provided to any individual.